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  • Welcome to GIGABYTE Technical Support!

    The GIGABYTE Technical Support forum is now open and ready for posts!

    Please welcome Mr. Janus Yeh from GIGABYTE who will be here to answer your tech questions related to all GIGABYTE products.

    When posting questions, please provide as much info as possible such as full system specs, what operating system and drivers you are using and please describe your problem as full as possible.

    This is also an area you can discuss upcoming GIGABYTE products and we will also conduct giveaways and competitions in here from time to time as well.

    Cameron "Mr.Tweak" Wilmot
    Managing Director
    Tweak Town Pty Ltd

  • #2
    Re: Welcome to GIGABYTE Technical Support!

    tweak,
    Please help me understand why I should keep my ep35-ds4. I have not read anything online that really has been great. I see alot of people have problems with the boards. I did overspend buying from a shop in town instead of getting it on line which cost an additonal 50 dollars ( my foollishness). Please help me understand why I should stay with the board and not take it back for the asus.

    I'm building a new system with windows ultimate, 4 gigs corsair DDR2 xms, 8800 gts and intell q6600.

    I will listen to any suggestion and take all the help I can get

    Comment


    • #3
      Re: Welcome to GIGABYTE Technical Support!

      http://www.gigabyte.com.tw/Products/...ProductID=2744
      http://www.gigabyte.com.tw/FileList/...s-overview.htm

      Comment


      • #4
        Re: Welcome to GIGABYTE Technical Support!

        Thanks Janus,

        The system I am going to build is:
        Vista Ultimate 64
        Intell Q6600
        gigabyte ep35-ds4
        corsair cm2x2048-6400c5dhx
        e-gorce 8800gts
        Liteon dvd 20x
        Sound Blaster X-Fi XtremeGamer Fatal1ty Professional
        antec p182 case
        antec trupower 850w atx
        not sure which hard drives yet

        Not sure on the corsair, dosn't look like you sopport it. Anything you can add or don't agree with to help get me up and running would be great.

        Thank you for your help,

        Bill

        Comment


        • #5
          Re: Welcome to GIGABYTE Technical Support!

          oh yea 8 gig of memory

          Comment


          • #6
            Re: Welcome to GIGABYTE Technical Support!

            Ok, I think I'm lost. I left nothing in my post hoping you would sell me, are just a tech and thats it. I must have been wrong about this site. Is gygabyte a new company that worked for one of the larger builders? (making a name for themselfs). I bought the board anyway. if I post something that is for support... will you answer?

            Thank you for your time,

            Bill

            Comment


            • #7
              Re: Welcome to GIGABYTE Technical Support!

              If you have question with gigabyte products, yes i will.

              Comment


              • #8
                Re: Welcome to GIGABYTE Technical Support!

                Please remember RMA discussion is now totally banned from these forums.
                Cameron "Mr.Tweak" Wilmot
                Managing Director
                Tweak Town Pty Ltd

                Comment


                • #9
                  Re: Welcome to GIGABYTE Technical Support!

                  I have a couple of questions about my MB. (GA-P35T-DQ6) See System specs below.

                  FIRST:
                  I've been using this computer for about 2 months now without any overheating problems. Recently I installed Registry First Aid and during its scan the cpu temprature rose from 38deg cel. to 72deg. in just a matter of a minute. At first I couldn't figure out what caused the increase, but then I stopped the RFA scan and the temp quickly dropped back to normal.
                  A couple of days later I tried to burn my 1st DVD on this machine. During the burn the same thing happened again and when I stopped the burn it immediately dropped back into the normal range.
                  I have checked all 5 case fans and the power supply and cpu fans. All are working ok. I checked the cpu heat-sink to make sure it hadn't come loose and it's ok.

                  SECOND:
                  As you can see below my Bios version is F2. I visited the Gigabyte site and saw that the new versions are now up to F7. I downloaded the F7 file and expanded it. But when I ran FLASH895.exe I'm told that it couldn't run because my Command Prompt window wasn't full screen. (I even tried running it in Safe Mode Command Prompt without luck)
                  I then downloaded @Bios, expanded it, and ran that program. I clicked Find Bios From Gigabyte and after waiting quite a while I received the following: Can't get "bios.ini" file in selected @Bios server. I tried all the listed servers without success.
                  I couldn't find a .bin, .rom, or .dat file for F7 to download, so I couldn't access a local file either.

                  I'm stumped.

                  SYSTEM: VISTA Ultimate
                  MB: GA-P35T-DQ6 (Rev. 1) Socket 775 (4.0 GHz)
                  CPU: Intel Core2 Extreme 3.00GHz
                  BIOS: Award F2 Friday, June 01 2007 Flash to: F5 2008/02/27
                  MEMORY: 4.0GB DDR2
                  VIDEO: NVIDIA GeForce 8800 GTS 512 (512MB DDR3, PCIe 2.00 x16, SM4.0, 2Heads)
                  HD: C: Western Digital, WDC1500ADFD-00NLR4 150GB (SATA150, 3.5", 10000rpm, NCQ, 16MB Cache)
                  D: Segate, ST3750330NS 750GB (SATA300, NCQ)
                  E: Segate, ST3750330NS 750GB (SATA300, NCQ)
                  Y: LaCie, SATA ST375064 750GB (SATA300, SCSI-4, NCQ, 16MB Cache)
                  Z: LaCie, SATA ST375064 750GB (SATA300, SCSI-4, NCQ, 16MB Cache)
                  CD: F: Sony DVD RW AW-G170A (ATAPI66, DVD+-RW, CD-RW, 2MB Cache)
                  G: Sony DVD RW AW-G170A (ATAPI66, DVD+-RW, CD-RW, 2MB Cache)
                  CASE: Thermaltake Armore VA8000B

                  Comment


                  • #10
                    Re: Welcome to GIGABYTE Technical Support!

                    Hello Janus, not so long ago I bought a Gigabyte GA-N650SLI-DS4 mobo. It said on the box and in the reviews that it had a 1333 FSB, therefore I assumed it would support the new penryn cpus, which is the reason I bought it. Now I find that Gigabyte has no plans to support Penryn cpus on this mobo, even though other manufacturers, Asus, XFX, EVGA etc have all released a Bios update, for their 650i mobo's to support some of the new chips, E8400, E8500 etc. Obviously I'm not happy and want to know why Gigabyte doesn't support it's customers as well as other manufacturers, not to mention the false advertising. I wish I had bought the Asus P5N-E SLI now and unless the situation is rectified, I certainly won't be buying Gigabyte products again. Is Gigabyte working on a new BIOS that has Penryn support for this mobo?

                    Comment


                    • #11
                      Re: Welcome to GIGABYTE Technical Support!

                      @imjohn

                      For #1. I would like to know what cooler you are using for your CPU? Sounds as if you dont have it settled on there properly, or you have too much thermal paste

                      #2. You extract the initial BIOS zip file into a folder on your desktop, then inside you will find 3 files. There is a few ways to flash safely, and using @bios within windows is not good. So you want to either use a Floppy or USB.

                      To use a USB all you need is the one that is named "Biosname.version" That is a example, a actual BIOS file that you need would be named similar to this (p35ds4.f12) That is the file you want to copy to your USB device LEAVE IT INSTALLED/INSERTED, then reboot and hit "End" to go into Q-Flash and then pick your USB stick from the list, it will be called Hard Disk, if you see a few look thru them until you see your BIOS file, then choose it and apply the flash. You may have to enable Legacy USB storage Detect" in the Integrated Peripherals Page of the BIOS to use USB to flash I am not sure since I have mine on and off so much, if you do not find your USB device, check this setting. If still no luck, format the USB and try again with both settings

                      If you want to do it with a floppy if you have one you can use Qflash to do the same, put the BIOS file onto the floppy and then put the floppy in and reboot and hit "End" to go into Qflash and then choose floppy

                      The other 2 files are for Plain DOS flashing which you do not need to do as you can easily use Qflash. I suggest against @BIOS because many things can go wrong within windows, especially if you are not 110% stable

                      Sorry, just saw you post since you didn't make a new thread for yourself (Which you can feel free to do)

                      -----------------------------------------------------------

                      @ Kindred

                      Here there is MUCH discussion about this, and at the end you will find a link to follow and get a different board from GA
                      http://forums.tweaktown.com/f69/giga...ut-cold-26220/

                      Comment


                      • #12
                        Re: Welcome to GIGABYTE Technical Support!

                        @ Lsdmeasap

                        I just found your message this morning.

                        I've tried using Q-Flash and each time I get a message saying that my file (p35dq6.f7) did not check out (or words to that effect). I downloaded the F7 bios file again and copied it to my floppy disk (my USB device didn't show up even after enabling Legacy USB storage detect). Should I use the interim updates instead (F3, F4, and F5 first?
                        My CPU cooler is the one that came with my Intel CPU (X9650). It was installed using the supplied thermal tape. I've checked the fan mounting several times and it seems to be seated securely.
                        I am willing to try a different (more efficient ???) cooler, but I'm at a loss as to which one to try. They all claim to be the best.

                        Thanks for the feedback,

                        John

                        Comment


                        • #13
                          Re: Welcome to GIGABYTE Technical Support!

                          Also sent Via PM >>>

                          No, you can use any version you dont have to go in order at all.

                          Do you have another PC? If so, download the bios on there, and on that pc as well copy the bios to USB. I would go ahead and format the usb first to fat32 or fat

                          USB will show up as a hard disk, so look thru all those you do see. Ohh and the USB device must already be plugged into the port when you boot the pc, meaning you cant plug it in later when already in qflash

                          As for your cooler, stock coolers are junk. Pretty much any other one would be better. If you have a large enough case you can get a Thermalright Ultra 120, if not you could get the 90mm version. I use A Zalman 9700, but it isnt the best. I think thermalright is if you have room, if not maybe tuniq tower or a zalman 9700

                          Comment


                          • #14
                            Re: Welcome to GIGABYTE Technical Support!

                            Originally posted by kindred View Post
                            Hello Janus, not so long ago I bought a Gigabyte GA-N650SLI-DS4 mobo. It said on the box and in the reviews that it had a 1333 FSB, therefore I assumed it would support the new penryn cpus, which is the reason I bought it. Now I find that Gigabyte has no plans to support Penryn cpus on this mobo, even though other manufacturers, Asus, XFX, EVGA etc have all released a Bios update, for their 650i mobo's to support some of the new chips, E8400, E8500 etc. Obviously I'm not happy and want to know why Gigabyte doesn't support it's customers as well as other manufacturers, not to mention the false advertising. I wish I had bought the Asus P5N-E SLI now and unless the situation is rectified, I certainly won't be buying Gigabyte products again. Is Gigabyte working on a new BIOS that has Penryn support for this mobo?
                            from what I heard there is suppose to be one coming out soon


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                            width="1"></object>

                            Comment


                            • #15
                              Re: Welcome to GIGABYTE Technical Support!

                              Janus,

                              I purchased a Gigabyte GA-X48T-DQ6 in April '08. I also purchased 4GB (2 X 2GB) OCZ DDR3 1333 1.8v performance RAM.

                              At initial start the system went into a re-start loop (cycle on/off) with both DIMM's installed. I was able to finally POST with one DIMM in the 1st slot, enter setup, set RAM spec's and POST with the 1.8v RAM. I then installed the second DIMM and the board has been stable for three months.

                              Two weeks ago I flashed the BIOS to F5 using QFlash. I left the 1.8v RAM installed. It appears that may have been a problem.

                              The flash appeared to be successful. I received !Copy BIOS Completed - Pass! and "Are You Sure To Reset?" which I accepted.

                              The system then went back in the re-start loop I initially experienced at my original first start. I removed the second DIMM leaving only one DIMM in the first slot and cleared CMOS. Same thing, still in the re-start loop.

                              I contacted Gigabyte support and spoke with a tech named Paul who was very helpful. He suggested trying 1.5v DIMM's which is the default RAM voltage for the board. I purchased the RAM, cleared CMOS and installed one DIMM.

                              The system started and stayed running, but it did not POST and I had no video. I spoke with several more tech's at Gigabyte, all who were helpful and went through a list of things to try. None were successful. I had to RMA the board.

                              I consider myself an advanced user and have sucessfully flashed BIOS updates on many different systems with no failures.

                              Could the 1.8v RAM have caused the BIOS flash not to finish?

                              I have two questions, you can check my history using RMA #198723 and case #08-031661:

                              #1. I would like to know from Gigabyte what caused the bad flash to prevent it from happening to me if I have to flash the BIOS in the future.

                              #2. Could someone from Gigabyte give me a status report of my RMA? I miss my system!

                              Thank you,
                              Mark

                              Comment

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