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Re: Asrock z68 extreme7 gen3 videocard not recognized by BIOS
It looks like ASRock tech support is on vacation as it's been over 5 days since the first PM.
You can try working with ASRock tech support via the web: ASRock > Support
ASRock Support Request Form: ASRock > Support Request Form
ASRock Repair / RMA: ASRock > Support > Repair / RMA
You will probably have to pay for shipping to ASRock or Newegg. Without the original motherboard box, I think that you're out of luck with Newegg. It won't hurt to call their toll free customer service phone number and see if they can bend the rules.
You should ALWAYS SAVE THE BOX in case you need to RMA any computer hardware.
The Newegg product page states that your motherboard has an ASRock 3 year parts and labor warranty.
Newegg's standard return policy is:
SaphireX's advice is excellent. I think that his comment about waiting for ASRock tech support advice referred to the fact that there is a very limited time frame to RMA hardware back to the place where you bought your equipment.
Try to borrow hardware components to test with so that you know for sure that the motherboard is defective, including:
I've seen quite a few ASRock threads where unrecognized hardware was "fixed" with a newer beta bios, but this won't help you if your system can't post.
Don't assume that any of your hardware is good, even if it is brand new.
You should test your system using the minimalist approach in http://forums.tweaktown.com/gigabyte...tml#post301218, post #2.
**edit**
I overlooked the fact that your system works with the integrated graphics.
Try Emily's suggestions first.
You might need to bring both video cards to a local computer shop and pay them to test each card in one of their systems.
If you can't confirm that both of your cards work in another system, you might waste your time and money by RMAing a perfectly good motherboard.
It's possible, but highly unlikely that both video cards are faulty. Re-read the manual to make sure that you've done everything correctly.
Just to be sure:
It looks like ASRock tech support is on vacation as it's been over 5 days since the first PM.
You can try working with ASRock tech support via the web: ASRock > Support
ASRock Support Request Form: ASRock > Support Request Form
ASRock Repair / RMA: ASRock > Support > Repair / RMA
You will probably have to pay for shipping to ASRock or Newegg. Without the original motherboard box, I think that you're out of luck with Newegg. It won't hurt to call their toll free customer service phone number and see if they can bend the rules.
You should ALWAYS SAVE THE BOX in case you need to RMA any computer hardware.
The Newegg product page states that your motherboard has an ASRock 3 year parts and labor warranty.
Newegg's standard return policy is:
Standard Return Policy
* Return for refund within: 30 days
* Return for replacement within: 30 days
* Restocking Fee: Yes
This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only")
* Return for refund within: 30 days
* Return for replacement within: 30 days
* Restocking Fee: Yes
This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only")
Try to borrow hardware components to test with so that you know for sure that the motherboard is defective, including:
- video card (even a low end pci-e card is OK for testing)
- memory (only one memory module is needed for testing)
- power supply
- cpu
I've seen quite a few ASRock threads where unrecognized hardware was "fixed" with a newer beta bios, but this won't help you if your system can't post.
Don't assume that any of your hardware is good, even if it is brand new.
You should test your system using the minimalist approach in http://forums.tweaktown.com/gigabyte...tml#post301218, post #2.
**edit**
I overlooked the fact that your system works with the integrated graphics.
Try Emily's suggestions first.
You might need to bring both video cards to a local computer shop and pay them to test each card in one of their systems.
If you can't confirm that both of your cards work in another system, you might waste your time and money by RMAing a perfectly good motherboard.
It's possible, but highly unlikely that both video cards are faulty. Re-read the manual to make sure that you've done everything correctly.
Just to be sure:
- You have plugged the EPS_12V 8-pin connector to your motherboard.
- You have connected 2 pci-e 6-pin power cables to EACH video card.
- You have connected a 4-pin molex connector to your motherboard, located above the uppermost pci-e 16x slot.
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