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GIGABYTE Z390 AORUS PRO Dual Channel Problem

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  • GIGABYTE Z390 AORUS PRO Dual Channel Problem

    Hello Everyone,

    I have a GIGABYTE Z390 AORUS PRO Motherboard with Corsair Vengeance RGB PRO (8x2) 16GB 3600Mhz RAM kit. Before buying the rams i forgot to check the QVL list of the motherboard and later noticed that they are not in it. They are currently installed in B1&B2 (first two) slots and work fine as single channel. When i try to install them in B2&A2 and use them as dual channel like the motherboard suggests me to do, it keeps restarting itself over and over and i dont see anything on the monitor. I tried the following;

    -Installing them in every slot one by one to test them and i noticed that when i install them in last two slots, this issue occurs.
    -I tried using another kit (G.Skill Ripjaws V (8x2) 16GB 2400Mhz) and it gave me the same issue (This kit is also not on the QVL list).
    -Updated my BIOS to the latest version (F10) as of 05/10/2019.
    -Cleared CMOS.
    -Checked to see if there are any bent CPU pins and saw that there were none.

    I'm not sure is it because my kit is not supported or there is a problem with the slots. Can anyone confirm it that this kit works with this motherboard? Besides that i'm really out of ideas. Any help would be really appreciated. Thank you all in advance.

  • #2
    Re: GIGABYTE Z390 AORUS PRO Dual Channel Problem

    Can you post some clear hi-res macro photos of the socket?

    Not being on the qvl does not mean they don't work, they may just not have been tested.

    Comment


    • #3
      Re: GIGABYTE Z390 AORUS PRO Dual Channel Problem

      Unfortunately, my phone camera is really bad and i don't have a camera but i can assure you that there are no bent pins in there. I looked at it and checked for a solid 15-20 minutes with flash on.

      Comment


      • #4
        Re: GIGABYTE Z390 AORUS PRO Dual Channel Problem

        If there are no bent pins, and neither of channel b slots work, than either the motherboard or the cu are defective.
        I'd start with the board rma

        Comment


        • #5
          Re: GIGABYTE Z390 AORUS PRO Dual Channel Problem

          Imgur: The magic of the Internet

          I managed to take some pictures here they are. I see things looking like stains on the cpu not sure what they are but i'm writing this using my pc atm so i don't think my cpu is broken.

          Comment


          • #6
            Re: GIGABYTE Z390 AORUS PRO Dual Channel Problem

            Just ran a userbenchmark and everything is above expectations expect for the rams, as you can guess it tells me to enable dual channel.

            Comment


            • #7
              Re: GIGABYTE Z390 AORUS PRO Dual Channel Problem

              Are you on latest F10d BIOS......?
              Z490 AORUS Master,
              Z390 AORUS Master
              GA-Z97X
              -SOC Force ,
              Core i7-4790K @ 4.9 GHz
              GA-Z87X-UD3H ,Core i7-4770K @ 4.7 GHz
              G.Skill F3-2933C12D-8GTXDG
              @ 3100 (12-15-14-35-CR1) @1.66V
              2xSSD Corsair Force GS 128 (RAID 0), WD Caviar Black SATA3 1TB HDD,
              Evga GTS 450 SC, Gigabyte Superb 720W
              XSPC RayStorm D5 EX240 (Liquid Ultra)
              NZXT Phantom 630 Ultra Tower
              Win 7 SP1 x64;Win 8.1 x64;
              Win 10 x64

              Comment


              • #8
                Re: GIGABYTE Z390 AORUS PRO Dual Channel Problem

                Originally posted by stasio View Post
                Are you on latest F10d BIOS......?
                Yes, i'm on the latest BIOS which is F10 that was released on 27/06/2019 according to GIGABYTE's website.

                Comment


                • #9
                  Re: GIGABYTE Z390 AORUS PRO Dual Channel Problem

                  Originally posted by Chike View Post
                  If there are no bent pins, and neither of channel b slots work, than either the motherboard or the cu are defective.
                  I'd start with the board rma
                  Socket looks good.
                  There are sometimes marks on the cpu where they are in contact with the socket pins, nothing to worry about. You can clean it with cotton swab and high percent alcohol.
                  Need to test the cpu in another motherboard, or motherboard with another cpu.
                  If not possible see if you can replace the board with the seller, or open rma request with gigabyte.

                  Comment


                  • #10
                    Re: GIGABYTE Z390 AORUS PRO Dual Channel Problem

                    Originally posted by Orinocos View Post
                    Yes, i'm on the latest BIOS which is F10 that was released on 27/06/2019 according to GIGABYTE's website.
                    27/06/2019 is date ,as per GB web page of released BIOS F9 (but real date is 05/06/2019) .

                    BIOS F10d is released 20/09/2019.
                    Z490 AORUS Master,
                    Z390 AORUS Master
                    GA-Z97X
                    -SOC Force ,
                    Core i7-4790K @ 4.9 GHz
                    GA-Z87X-UD3H ,Core i7-4770K @ 4.7 GHz
                    G.Skill F3-2933C12D-8GTXDG
                    @ 3100 (12-15-14-35-CR1) @1.66V
                    2xSSD Corsair Force GS 128 (RAID 0), WD Caviar Black SATA3 1TB HDD,
                    Evga GTS 450 SC, Gigabyte Superb 720W
                    XSPC RayStorm D5 EX240 (Liquid Ultra)
                    NZXT Phantom 630 Ultra Tower
                    Win 7 SP1 x64;Win 8.1 x64;
                    Win 10 x64

                    Comment


                    • #11
                      Re: GIGABYTE Z390 AORUS PRO Dual Channel Problem

                      Guys as an update to the post, just when i was going to RMA it i accidently bent some pins of the CPU while uninstalling the motherboard. Then i proceeded to try to repair it using the Linus' video as a guide. After the repair, i tried installing the rams in dual channel and it worked. I'm writing this in hopes of maybe this will be of help to some people in the future. Thanks to all of you who helped me.

                      Comment


                      • #12
                        Re: GIGABYTE Z390 AORUS PRO Dual Channel Problem

                        More likely they were damaged during cpu installation, or even before.
                        As a rule, I inspect every new board I use, and also take pictures, especially of the socket.

                        Comment


                        • #13
                          Re: GIGABYTE Z390 AORUS PRO Dual Channel Problem

                          Yes, probably the damage was really small i couldn't see it and thought there were no bent pins. If someone ever comes across this issue, make sure you look really really hard and be sure.

                          Comment


                          • #14
                            Re: GIGABYTE Z390 AORUS PRO Dual Channel Problem

                            Yea....good to do your things....must be carefull when inserting your CPU.....
                            Z490 AORUS Master,
                            Z390 AORUS Master
                            GA-Z97X
                            -SOC Force ,
                            Core i7-4790K @ 4.9 GHz
                            GA-Z87X-UD3H ,Core i7-4770K @ 4.7 GHz
                            G.Skill F3-2933C12D-8GTXDG
                            @ 3100 (12-15-14-35-CR1) @1.66V
                            2xSSD Corsair Force GS 128 (RAID 0), WD Caviar Black SATA3 1TB HDD,
                            Evga GTS 450 SC, Gigabyte Superb 720W
                            XSPC RayStorm D5 EX240 (Liquid Ultra)
                            NZXT Phantom 630 Ultra Tower
                            Win 7 SP1 x64;Win 8.1 x64;
                            Win 10 x64

                            Comment

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