Gigabyte Z77X-UD3H possible problems with USB ports?

[godchuanz]

Hi,

I have this mainboard, and a wireless adapter plugged into the USB port (the one beside the PS2 connector). During heavy wifi activity, I notice that the mouse/keyboard stutters. Sometimes, the entire computer freezes. What happens: the USB keyboard and mouse stops working suddenly. The other parts of the computer appears to continue working - tray icons continue to display little animations. A few seconds later, the screen freezes, and only a hard reset using the power on/off button will restart it - the reset doesn't work during the freeze too.

I did some Googling and reading up, and updated BIOS to F18 (latest non-beta release), no avail.
All drivers are the latest ones as per: GIGABYTE - Motherboard - Socket 1155 - GA-Z77X-UD3H (rev. 1.0)

I Googled a little more and noticed that VIA has a newer version of drivers for the USB host controller:
VIA Labs, Inc. - VIA Labs Collaborates with American Megatrends to Deliver xHCI Compliant UEFI Support for the VL800 USB 3.0 Host Controller

Is it safe to install it?

[wazza300]

Re: Gigabyte Z77X-UD3H possible problems with USB ports?

have you looked in here(scroll down) for the latest usb/3 drivers?

http://forums.tweaktown.com/gigabyte/30530-latest-overclocking-programs-system-info-benchmarking-stability-tools.html

[godchuanz]

Re: Gigabyte Z77X-UD3H possible problems with USB ports?

have you looked in here(scroll down) for the latest usb/3 drivers?

http://forums.tweaktown.com/gigabyte...ity-tools.html

Thanks for the link! It appears that some of the drivers listed there are newer than those on the product site: GIGABYTE - Motherboard - Socket 1155 - GA-Z77X-UD3H (rev. 1.0)

Has anyone successfully used any of these newer drivers on the Gigabyte Z77X-UD3H?
Specifically looking at the VIA USB 2.10b drivers.

[wazza300]

Re: Gigabyte Z77X-UD3H possible problems with USB ports?

I don't use usb3 myself,i have no devices just usb2

only way is it to try them and see

[profJim]

Re: Gigabyte Z77X-UD3H possible problems with USB ports?

I always download the latest "final" software and drivers from the OEM manufacturer's web site, not from the motherboard's web site.
However, the link you provided says:

VIA Labs Firmware and Driver Downloads

VIA Labs is providing the latest Firmware and Driver updates for testing and evaluation purposes only. These updates are not manufacturer-specific and are intended for use by Industry Partners and USB-related companies only. End-Users should NOT use these files. For product-specific support, please visit your device manufacturer's support site.

Disclaimer: This software is provided 'as is'. VIA Labs, Inc. cannot be held responsible for the use or misuse of this software, or for any loss of data or hardware failures that result from the use of this software.

This means that this is probably beta (or alpha) software that might work OK but has NOT yet passed full certification testing. If it's alpha software, I would avoid it.

Note: You can download and read the change log information in the PDF files for the hub controller firmware and host driver downloads.

Can you test with a PS/2 keyboard and/or mouse?
Try testing with different usb 2.0 ports to see if it helps.

We need detailed information about ALL OF THE HARDWARE in your system.

We can best help you after you create a detailed hardware list in the System Specs portion of your
forum profile http://forums.tweaktown.com/profile.php?do=editprofile at the bottom of the
profile page or in your forum signature http://forums.tweaktown.com/profile....=editsignature.
Be sure to include brand names and model numbers.

[godchuanz]

Re: Gigabyte Z77X-UD3H possible problems with USB ports?

Detailed information of system now in signature.

Both the keyboard and mouse are connected wirelessly to a single "adapter" and plugged into a USB port. I have tried moving the wireless adapter and keyboard/mouse adapter to the Intel USB ports (beneath the LAN port) on the back panel. There are no more freezes, just very frequent mouse/keyboard lags. Sometimes it's just the mouse, sometimes it's just the keyboard.

I understand the VIA drivers are not meant for end-user use, and it's the same one listed at: http://forums.tweaktown.com/gigabyte...ity-tools.html

I'm keen to try it, but don't know if it will break the computer :S
Has anyone successfully installed the VIA 2.10b USB drivers?

[thebeing]

Re: Gigabyte Z77X-UD3H possible problems with USB ports?

The default driver installed by VIA 2.10b works fine, as long as you don't manually enable the special "turbo" driver for your USB device with "VIA XHCI UASP Utility".

The special "turbo" mass storage driver has some major issues with detecting and re-initializing drives in Windows after the first time. So while the "turbo" driver itself is very slightly faster, the need to always switch back to "normal" before disconnecting or rebooting makes it useless at the moment. I suspect this is something Gigabyte may need to solve in a future BIOS update. (Tested with 3TB Toshiba External on Win7 SP1 x64)

In short, if you install VIA 2.10b, don't touch the "VIA XHCI UASP Utility" and they should work just fine on the UD3H.

[profJim]

Re: Gigabyte Z77X-UD3H possible problems with USB ports?

@thebeing
Very useful information.
Thanks for posting.

[godchuanz]

Re: Gigabyte Z77X-UD3H possible problems with USB ports?

@thebeing Thanks for the help ;)

I took the plunge and installed the new VIA drivers. No freezes yet, but whenever there is heavy wifi going on, the mouse/keyboard lags like mad. I'm now suspecting that this Gigabyte board simply doesn't like this wireless adapter too much. :(

[glassmoon]

Re: Gigabyte Z77X-UD3H possible problems with USB ports?

hi there, got the exact same problem on same board...
when d-link dwa131 is plugged to one of the back usb ports (usb3.0) there are random freezes of system.
when plugged to front panel (usb2.0) then there is no such problem.
tried all new drivers (via and intel) and all usb ports... no big issue for me since i use front port for wi-fi but if someone found some final solution, it will be nice to hear/read.
thx.

[TedC]

Re: Gigabyte Z77X-UD3H possible problems with USB ports?

hi there, got the exact same problem on same board...
when d-link dwa131 is plugged to one of the back usb ports (usb3.0) there are random freezes of system.
when plugged to front panel (usb2.0) then there is no such problem.
tried all new drivers (via and intel) and all usb ports... no big issue for me since i use front port for wi-fi but if someone found some final solution, it will be nice to hear/read.
thx.

I also have this issue - I was about to reinstall windows. I will try with the drivers listed earlier in the thread.

[TedC]

Re: Gigabyte Z77X-UD3H possible problems with USB ports?

Here - via-labs.com/en/downloads/firmware/V2.10B_WHQL.zip

I've tried multiple drivers (whole system, not just USB) as well as multiple bios versions, multiple wireless USB adapters and even disabled sound and used external soundcards. I still get the freezing issue. Maybe the boards are just... faulty?

EDIT: Found this on a German forum - Supposedly this order helps.
(page 4/5 of this thread: http://translate.google.com.au/trans...20%26bih%3D569 )

[TedC]

Re: Gigabyte Z77X-UD3H possible problems with USB ports?

Reinstalled windows then the drivers with the above sequence. It seemed ok for two days but I've had two usb related freezes since.

[DexSK]

Re: Gigabyte Z77X-UD3H possible problems with USB ports?

Hello. I've got massive problems with both the VIA USB3 chip and the Intel one as well. My poor mouse keeps stopping working at random (strangely it's USB2, that shouldn't be any problem at all, since it practically doesn't use the USB3 chips), the only thing that helps is to completely wipe the drivers and reinstall them. First my VIA chip went crazy, after a few moments googling I noticed VIA published updated drivers (which Windows Update didn't notify me about), then after updating them I plugged the mouse into the Intel ports to be sure...worked till today, went off again...another googling revealed that Intel too updated their drivers quite recently, again without Windows itself making a peep about their availability. What bugs me is, the overall reason for this behavior, especially when my other USB devices work fine all the way through, all of them USB2. And, what I've noticed, when I entered safe mode, the mouse worked there nicely, so infact without any cable shuffling I managed to download the updated drivers for Intel without having to forget about using the mouse. Very strange. And it's only on this mainboard, my previous one (z77-DS3H) worked fine until I roasted it in the recent heat wave that swept over my country. Any thoughts would be much appreciated, thanks in advance for them :)

Dex

[virtualfred]

Re: Gigabyte Z77X-UD3H possible problems with USB ports?

Hi, are you really using F7 BIOS ? Lastest are F20b or F20b modded