Hey folks! I have some questions for any GA-X99-Gaming-5P enthusiasts or Gigabyte support folks here:
I've been working with Gigabyte support for a few weeks to troubleshoot an intermittent boot failure issue with this build I recently completed: Intel Core i7-5820K, MSI Radeon R9 390X, NZXT Phantom 820 (Black) - System Build - PCPartPicker
Essentially, every 1 in 3 or so restarts the boot sequence will fail and Windows 10 never gets the hand off from the UEFI/BIOS. It normally happens like this:
First Attempt: Boot system, screen freezes after POST on the UEFI logo. Wait 2-3 minutes, restart system.
Second Attempt: UEFI logo appears and then the system freezes on a black screen with a blinking cursor in the upper left hand corner. The system accepts no keyboard inputs. Wait 2-3 minutes and restart system.
Third Attempt: UEFI logo appears, Windows 10 Logo appears and the system freezes with a black screen on the Windows 10 logo just before the login. Sometimes the little blue circle is visible. Wait 2-3 minutes, restart the system. Normally, it boots like nothing happened after this.
Once I get into Windows 10, I've been having some strange USB issues where the ports stop working at random, and sometimes freeze or BSOD which causes me to have to uninstall/reinstall the drivers and restart the system to get their functionality back. I was having some problems with the Killer Ethernet driver but I replaced the driver/software with a newer version directly from Killer's website and the random BSODs and latency issues/freezing I was experiencing while gaming disappeared. Now, it's just the intermittent boot failure and random USB issues I need to try to solve.
Gigabyte support has been pretty fantastic with troubleshooting the intermittent boot failure. We first tried eliminating non-essential hardware and then verifying things like correct drivers, etc. I then borrowed a friends GPU (ASUS Strix 980) and swapped it for a couple of days with mine on each PCI port to see if that had any effect. We've tried just about everything and they were unable to take it any further without initiating an RMA. Before I go that route, I wanted to ask here to see if, by any off chance it could be something I'm missing or perhaps something I haven't tried.
I am currently running UEFI/BIOS version F21a and I have considered trying the latest beta UEFI/BIOS version to see if there's any change. I've also done two fresh installations of Windows 10 with the media creation tool to try and see if it was a botched installation. There has been no change with either.
Thanks for reading and please feel free to ask any questions that might help.
I've been working with Gigabyte support for a few weeks to troubleshoot an intermittent boot failure issue with this build I recently completed: Intel Core i7-5820K, MSI Radeon R9 390X, NZXT Phantom 820 (Black) - System Build - PCPartPicker
Essentially, every 1 in 3 or so restarts the boot sequence will fail and Windows 10 never gets the hand off from the UEFI/BIOS. It normally happens like this:
First Attempt: Boot system, screen freezes after POST on the UEFI logo. Wait 2-3 minutes, restart system.
Second Attempt: UEFI logo appears and then the system freezes on a black screen with a blinking cursor in the upper left hand corner. The system accepts no keyboard inputs. Wait 2-3 minutes and restart system.
Third Attempt: UEFI logo appears, Windows 10 Logo appears and the system freezes with a black screen on the Windows 10 logo just before the login. Sometimes the little blue circle is visible. Wait 2-3 minutes, restart the system. Normally, it boots like nothing happened after this.
Once I get into Windows 10, I've been having some strange USB issues where the ports stop working at random, and sometimes freeze or BSOD which causes me to have to uninstall/reinstall the drivers and restart the system to get their functionality back. I was having some problems with the Killer Ethernet driver but I replaced the driver/software with a newer version directly from Killer's website and the random BSODs and latency issues/freezing I was experiencing while gaming disappeared. Now, it's just the intermittent boot failure and random USB issues I need to try to solve.
Gigabyte support has been pretty fantastic with troubleshooting the intermittent boot failure. We first tried eliminating non-essential hardware and then verifying things like correct drivers, etc. I then borrowed a friends GPU (ASUS Strix 980) and swapped it for a couple of days with mine on each PCI port to see if that had any effect. We've tried just about everything and they were unable to take it any further without initiating an RMA. Before I go that route, I wanted to ask here to see if, by any off chance it could be something I'm missing or perhaps something I haven't tried.
I am currently running UEFI/BIOS version F21a and I have considered trying the latest beta UEFI/BIOS version to see if there's any change. I've also done two fresh installations of Windows 10 with the media creation tool to try and see if it was a botched installation. There has been no change with either.
Thanks for reading and please feel free to ask any questions that might help.
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