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  • #1

    SuperTalent RC8 problem

    Plug the RC8 in the usb3 add on front ports or the motherboard rear port and it is immediately recognized. After a couple minutes rapid connect/disconnect starts and will not stop. If it is left too long, it will knock out the usb3 ports requiring a forced reboot to reset the usb3 ports.Appears to work just fine on usb2 but not usb3. Flashed the RC8 per SuperTalent's instructions but did not resolve the problem. Have two Muskin usb3 flash drives that have no issues so I feel it might be a compatibility issue with my computer and the RC8. Any suggestions as what to try or look for?

    Case Antec Sonata Elite
    Cooling 120mm Tricool & 120mm Rear Slot Blower
    Motherboard Gigabyte H67A-UD3H-B3 1.1 ver.
    CPU Intel Core i7 2600K 3.40GHz
    RAM GSkill RipJaws F3-10666CL7Q-16GBXH
    Power Antec Earth Watts 750w
    Hard Drive 2 - Mushkin Chronos Deluxe 120gb
    Hard Drive 2 - OCZ Vertex 3 120G
    Graphics EVGA GeForce GTX 560 Ti
    Monitor Dual AOC 27"
    Optical Drive Sony Optiarc AD-7260s-0B
    Audio Onboard
    Keyboard Logitech K120
    Mouse Logitech Trackman Marble
    OS Windows 7 Professional
    Internet Verizon High Speed 1.5 Mbps
    Misc: Super Talent RC8 50gb
    2 - Mushkin Enhanced Ventura Pro 32gb
    WD Passport USB3 300gb
    Koutech 2 Channel SuperSpeed USB3 PCIe
    SilverStone FP36B front panel 2x USB3 ports

    Ron Burnes
    Last edited by Anaron; 05-13-2012, 10:37 AM.
    Tags: None
  • #2
    Re: SuperTalent RC8 problem

    Have you tried updating the USB 3.0 drivers? It's also possible to update the firmware for the USB 3.0 Renesas chip this board uses, this might also help.

    Comment

    • #3
      Re: SuperTalent RC8 problem

      Sorry about the delayed reply. The past couple days, the forum would not load. Got it to load tonight but two attempts to post this reply did not work. Maybe third times the charm.

      The only updates I have tried is thru win7 updates. Yesterday, I found that the Gigabyte has a bios update available that addresses usb3 compatibility issues. Not sure if this would fix my problem and also somewhat paranoid about bios updating as I have had issues with bios updating in the past.

      Comment

      • #4
        Re: SuperTalent RC8 problem

        Kicked the issue to Gigabyte support and man was that a joke. The support people need to actually read the postings. All I got from them was questions that I had already answered in my initial posting plus it took days to get a reply. Starting to think the gigabyte board was a big mistake and I bought two of them!

        Comment

        • #5
          Re: SuperTalent RC8 problem

          please read all stickies like this one which forbids RMA discussions http://forums.tweaktown.com/gigabyte...on-banned.html
          BUILD #2 GA-EP45-DS3R [Rev1.0] BIOS Flashed F11e, CPU=INTEL Core2 Quad Q8200 Yorkfield-4M LGA 775 with Mugen2 cooler RAM= Mushkin 996599 link 2 x 2GB, Hard drive=WD 6400AAKS, DVD=HP dvd1160i OS=Win 7 SP1 64 bit Video=BFG 8800GTS OC edition CASE=Thermaltake Tsunami Dream P.S.=Antec TP3-650

          Build #3 GA-EP45-UD3LR__rev 1.0__ BIOS F11, CPU Core2 Duo E8400 3.157GHz WMugen2 Cooler, Power Supply: Antec EA-500D 500 W, RAM: Corsair 2 GB Hard Drive: WD 160 GB OS: Win XP SP3 Video: MSI GTS450 2GB



          Comment

          • #6
            Re: SuperTalent RC8 problem

            The only updates I have tried is thru win7 updates. Yesterday, I found that the Gigabyte has a bios update available that addresses usb3 compatibility issues. Not sure if this would fix my problem and also somewhat paranoid about bios updating as I have had issues with bios updating in the past.
            If you follow the proper procedures, flashing your bios with QFlash shouldn't be a problem.
            http://forums.tweaktown.com/gigabyte...ash-guide.html details the best and safest way to flash your bios.
            If you have any questions, we are here to help.
            Can you test your Super Talent flash drive in a different system with full usb 3.0 support?

            When contacting any tech support organization where English is probably a second language, it's best to keep it short and sweet using a list.
            As an example (using the first post), I would submit my tech support request as follows:

            Problem with Super Talent, model: RC8, size: 50gb, type: USB 3.0 flash drive installed in USB 3.0 ports.
            1. Inserted into front or rear usb 3.0 ports - recognized immediately.
            2. After 3 - 4 minutes the flash drive rapidly connects and disconnects.
            3. After 4 - 5 minutes more, the usb 3.0 port stops working.
            4. I need to reboot the system to restore the usb 3.0 port.
            5. There is no problem when using any usb 2.0 ports.
            6. There is no problem when using both of the Mushkin model xyz, nn GB USB flash drives in the usb 3.0 ports.
            7. Super Talent RC8 was then flashed per Super Talent's instructions, this DID NOT HELP.

            I don't know what you wrote, but I'm posting this suggestion for the benefit of others.
            I've seen many forum complaints that include "....they told me to perform the steps that I included in my request....".

            @MadMax2911
            Where did the OP mention an RMA?
            Discussing an RMA as an option is OK.
            Discussing problems with an RMA is forbidden!!
            Clear?
            Last edited by profJim; 06-11-2012, 12:52 AM.
            Q9650 @ 4.10GHz [9x456MHz]
            P35-DS4 [rev: 2.0] ~ Bios: F14
            4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
            MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
            Seasonic SS-660XP2 80 Plus Platinum psu (660w)
            WD Caviar Black WD6401AALS 640GB (data)
            Samsung 840 Pro 256GB SSD (boot)
            SLI @ 16/4 works when running HyperSLI            		 Cooler Master 120XL Seidon push/pull AIO cpu water cooling
            Cooler Master HAF XB computer case (RC-902XB-KKN1)
            Asus VH242H 24" monitor [1920x1080]
            MSI N460GTX Hawk (1GB) video card
            Logitech Z-5500 Digital 5.1 Speakers
            win7 x64 sp1 Home Premium
            HT|Omega Claro plus+ sound card
            CyberPower CP1500PFCLCD UPS
            E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
            Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
            Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
            HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
            win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S            .

            Comment

            • #7
              Re: SuperTalent RC8 problem

              "@MadMax2911
              Where did the OP mention an RMA?
              Discussing an RMA as an option is OK.
              Discussing problems with an RMA is forbidden!!
              Clear?"
              Crystal clear Sarge
              BUILD #2 GA-EP45-DS3R [Rev1.0] BIOS Flashed F11e, CPU=INTEL Core2 Quad Q8200 Yorkfield-4M LGA 775 with Mugen2 cooler RAM= Mushkin 996599 link 2 x 2GB, Hard drive=WD 6400AAKS, DVD=HP dvd1160i OS=Win 7 SP1 64 bit Video=BFG 8800GTS OC edition CASE=Thermaltake Tsunami Dream P.S.=Antec TP3-650

              Build #3 GA-EP45-UD3LR__rev 1.0__ BIOS F11, CPU Core2 Duo E8400 3.157GHz WMugen2 Cooler, Power Supply: Antec EA-500D 500 W, RAM: Corsair 2 GB Hard Drive: WD 160 GB OS: Win XP SP3 Video: MSI GTS450 2GB



              Comment

              • #8
                Re: SuperTalent RC8 problem

                Originally posted by MadMax2911 View Post
                "@MadMax2911
                Where did the OP mention an RMA?
                Discussing an RMA as an option is OK.
                Discussing problems with an RMA is forbidden!!
                Clear?"
                Crystal clear Sarge
                The correct reply is "yes, your munchkiness", don't be so formal.
                Q9650 @ 4.10GHz [9x456MHz]
                P35-DS4 [rev: 2.0] ~ Bios: F14
                4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
                MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
                Seasonic SS-660XP2 80 Plus Platinum psu (660w)
                WD Caviar Black WD6401AALS 640GB (data)
                Samsung 840 Pro 256GB SSD (boot)
                SLI @ 16/4 works when running HyperSLI                		 Cooler Master 120XL Seidon push/pull AIO cpu water cooling
                Cooler Master HAF XB computer case (RC-902XB-KKN1)
                Asus VH242H 24" monitor [1920x1080]
                MSI N460GTX Hawk (1GB) video card
                Logitech Z-5500 Digital 5.1 Speakers
                win7 x64 sp1 Home Premium
                HT|Omega Claro plus+ sound card
                CyberPower CP1500PFCLCD UPS
                E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
                Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
                Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
                HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
                win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S                .

                Comment

                • #9
                  Re: SuperTalent RC8 problem

                  Originally posted by MadMax2911 View Post
                  please read all stickies like this one which forbids RMA discussions http://forums.tweaktown.com/gigabyte...on-banned.html
                  Apologies if I crossed a line I should not have. Read your suggested link but do not see a connection to my comment. Could you please explain you comment so that it won't happen again? RMA was not mentioned. I never requested an RMA. RMA was and is NO part of the issue. I simply had an issue in that I requested suggestions as to a possible solution because I had ran out of ideas. The primary issue is the RC8 not the Gigabyte board of which I have two that work perfectly. The Gigabyte issue was their quality of support or rather lack of it. Personally, if I contact a mfg's support department, I expect them to at least read my request but again, it had absolutely NOTHING to do with RMA. Just need an explanation as to your issue with my posting because I have no idea what you are referring to.

                  profjim, I did do the F8 bios update per http://forums.tweaktown.com/gigabyte...ash-guide.html a couple weeks ago and had absolutely no problems with it. However it did not resolve my issue which I definitely feel to be a SuperTalent issue not a Gigabyte issue. I only contacted Gigabyte for suggestions not for an RMA.

                  Ron Burnes

                  Comment

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