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  • #1

    Issues getting machine to sleep (and wake using power button when it does sleep)

    Code:
    [B]Power Efficiency Diagnostics Report[/B]
[TABLE]
<tbody>[TR]
[TD]Computer Name[/TD]
[TD]CAMPER-PC-TOWER[/TD]
[/TR]
[TR]
[TD]Scan Time[/TD]
[TD]2014-03-13T01:57:12Z[/TD]
[/TR]
[TR]
[TD]Scan Duration[/TD]
[TD]60 seconds[/TD]
[/TR]
[TR]
[TD]System Manufacturer[/TD]
[TD]To Be Filled By O.E.M.[/TD]
[/TR]
[TR]
[TD]System Product Name[/TD]
[TD]To Be Filled By O.E.M.[/TD]
[/TR]
[TR]
[TD]BIOS Date[/TD]
[TD]10/15/2012[/TD]
[/TR]
[TR]
[TD]BIOS Version[/TD]
[TD]P2.00[/TD]
[/TR]
[TR]
[TD]OS Build[/TD]
[TD]7601[/TD]
[/TR]
[TR]
[TD]Platform Role[/TD]
[TD]PlatformRoleDesktop[/TD]
[/TR]
[TR]
[TD]Plugged In[/TD]
[TD]true[/TD]
[/TR]
[TR]
[TD]Process Count[/TD]
[TD]111[/TD]
[/TR]
[TR]
[TD]Thread Count[/TD]
[TD]1637[/TD]
[/TR]
[TR]
[TD]Report GUID[/TD]
[TD]{2f1814e7-83dd-4223-bf60-20cb51a7ec09}[/TD]
[/TR]
</tbody>[/TABLE]
[B]Analysis Results[/B]
[B]Errors[/B]
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
[TABLE]
<tbody>[TR]
[TD]Requesting Driver Instance[/TD]
[TD]HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18497892&REV_1003\4&245b6c7c&0&0001[/TD]
[/TR]
[TR]
[TD]Requesting Driver Device[/TD]
[TD]Realtek High Definition Audio[/TD]
[/TR]
</tbody>[/TABLE]
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
[TABLE]
<tbody>[TR]
[TD]Driver Name[/TD]
[TD]\FileSystem\srvnet[/TD]
[/TR]
</tbody>[/TABLE]
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
[TABLE]
<tbody>[TR]
[TD]Device Name[/TD]
[TD]USB Root Hub[/TD]
[/TR]
[TR]
[TD]Host Controller ID[/TD]
[TD]PCI\VEN_1002&DEV_4397[/TD]
[/TR]
[TR]
[TD]Host Controller Location[/TD]
[TD]PCI bus 0, device 19, function 0[/TD]
[/TR]
[TR]
[TD]Device ID[/TD]
[TD]USB\VID_1002&PID_4397[/TD]
[/TR]
[TR]
[TD]Port Path[/TD]
[TD][/TD]
[/TR]
</tbody>[/TABLE]
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
[TABLE]
<tbody>[TR]
[TD]Device Name[/TD]
[TD]USB Root Hub[/TD]
[/TR]
[TR]
[TD]Host Controller ID[/TD]
[TD]PCI\VEN_1002&DEV_4396[/TD]
[/TR]
[TR]
[TD]Host Controller Location[/TD]
[TD]PCI bus 0, device 18, function 2[/TD]
[/TR]
[TR]
[TD]Device ID[/TD]
[TD]USB\VID_1002&PID_4396[/TD]
[/TR]
[TR]
[TD]Port Path[/TD]
[TD][/TD]
[/TR]
</tbody>[/TABLE]
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
[TABLE]
<tbody>[TR]
[TD]Device Name[/TD]
[TD]USB Root Hub[/TD]
[/TR]
[TR]
[TD]Host Controller ID[/TD]
[TD]PCI\VEN_1002&DEV_4397[/TD]
[/TR]
[TR]
[TD]Host Controller Location[/TD]
[TD]PCI bus 0, device 18, function 0[/TD]
[/TR]
[TR]
[TD]Device ID[/TD]
[TD]USB\VID_1002&PID_4397[/TD]
[/TR]
[TR]
[TD]Port Path[/TD]
[TD][/TD]
[/TR]
</tbody>[/TABLE]
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
[TABLE]
<tbody>[TR]
[TD]Device Name[/TD]
[TD]USB Root Hub[/TD]
[/TR]
[TR]
[TD]Host Controller ID[/TD]
[TD]PCI\VEN_1002&DEV_4396[/TD]
[/TR]
[TR]
[TD]Host Controller Location[/TD]
[TD]PCI bus 0, device 19, function 2[/TD]
[/TR]
[TR]
[TD]Device ID[/TD]
[TD]USB\VID_1002&PID_4396[/TD]
[/TR]
[TR]
[TD]Port Path[/TD]
[TD][/TD]
[/TR]
</tbody>[/TABLE]
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
[TABLE]
<tbody>[TR]
[TD]Device Name[/TD]
[TD]USB Composite Device[/TD]
[/TR]
[TR]
[TD]Host Controller ID[/TD]
[TD]PCI\VEN_1002&DEV_4397[/TD]
[/TR]
[TR]
[TD]Host Controller Location[/TD]
[TD]PCI bus 0, device 18, function 0[/TD]
[/TR]
[TR]
[TD]Device ID[/TD]
[TD]USB\VID_046D&PID_C52F[/TD]
[/TR]
[TR]
[TD]Port Path[/TD]
[TD]1[/TD]
[/TR]
</tbody>[/TABLE]
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
[TABLE]
<tbody>[TR]
[TD]Device Name[/TD]
[TD]Logitech USB Camera (HD Webcam C525)[/TD]
[/TR]
[TR]
[TD]Host Controller ID[/TD]
[TD]PCI\VEN_1002&DEV_4396[/TD]
[/TR]
[TR]
[TD]Host Controller Location[/TD]
[TD]PCI bus 0, device 18, function 2[/TD]
[/TR]
[TR]
[TD]Device ID[/TD]
[TD]USB\VID_046D&PID_0826[/TD]
[/TR]
[TR]
[TD]Port Path[/TD]
[TD]2,3[/TD]
[/TR]
</tbody>[/TABLE]
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
[TABLE]
<tbody>[TR]
[TD]Device Name[/TD]
[TD]Iomega USB Bus Powered Zip 250[/TD]
[/TR]
[TR]
[TD]Host Controller ID[/TD]
[TD]PCI\VEN_1002&DEV_4396[/TD]
[/TR]
[TR]
[TD]Host Controller Location[/TD]
[TD]PCI bus 0, device 19, function 2[/TD]
[/TR]
[TR]
[TD]Device ID[/TD]
[TD]USB\VID_059B&PID_0032[/TD]
[/TR]
[TR]
[TD]Port Path[/TD]
[TD]3,3[/TD]
[/TR]
</tbody>[/TABLE]
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
[TABLE]
<tbody>[TR]
[TD]Device Name[/TD]
[TD]USB Composite Device[/TD]
[/TR]
[TR]
[TD]Host Controller ID[/TD]
[TD]PCI\VEN_1002&DEV_4396[/TD]
[/TR]
[TR]
[TD]Host Controller Location[/TD]
[TD]PCI bus 0, device 18, function 2[/TD]
[/TR]
[TR]
[TD]Device ID[/TD]
[TD]USB\VID_04A9&PID_10A9[/TD]
[/TR]
[TR]
[TD]Port Path[/TD]
[TD]2,4[/TD]
[/TR]
</tbody>[/TABLE]
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
[TABLE]
<tbody>[TR]
[TD]Device Name[/TD]
[TD]American Power Conversion USB UPS[/TD]
[/TR]
[TR]
[TD]Host Controller ID[/TD]
[TD]PCI\VEN_1002&DEV_4397[/TD]
[/TR]
[TR]
[TD]Host Controller Location[/TD]
[TD]PCI bus 0, device 19, function 0[/TD]
[/TR]
[TR]
[TD]Device ID[/TD]
[TD]USB\VID_051D&PID_0002[/TD]
[/TR]
[TR]
[TD]Port Path[/TD]
[TD]2[/TD]
[/TR]
</tbody>[/TABLE]
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
[TABLE]
<tbody>[TR]
[TD]Device Name[/TD]
[TD]Generic USB Hub[/TD]
[/TR]
[TR]
[TD]Host Controller ID[/TD]
[TD]PCI\VEN_1002&DEV_4396[/TD]
[/TR]
[TR]
[TD]Host Controller Location[/TD]
[TD]PCI bus 0, device 19, function 2[/TD]
[/TR]
[TR]
[TD]Device ID[/TD]
[TD]USB\VID_05E3&PID_0608[/TD]
[/TR]
[TR]
[TD]Port Path[/TD]
[TD]3[/TD]
[/TR]
</tbody>[/TABLE]
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
[TABLE]
<tbody>[TR]
[TD]Device Name[/TD]
[TD]HP LaserJet 1320 series (DOT4USB)[/TD]
[/TR]
[TR]
[TD]Host Controller ID[/TD]
[TD]PCI\VEN_1002&DEV_4396[/TD]
[/TR]
[TR]
[TD]Host Controller Location[/TD]
[TD]PCI bus 0, device 19, function 2[/TD]
[/TR]
[TR]
[TD]Device ID[/TD]
[TD]USB\VID_03F0&PID_1D17[/TD]
[/TR]
[TR]
[TD]Port Path[/TD]
[TD]3,2,4[/TD]
[/TR]
</tbody>[/TABLE]
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
[TABLE]
<tbody>[TR]
[TD]Device Name[/TD]
[TD]CanoScan LiDE 700F[/TD]
[/TR]
[TR]
[TD]Host Controller ID[/TD]
[TD]PCI\VEN_1002&DEV_4396[/TD]
[/TR]
[TR]
[TD]Host Controller Location[/TD]
[TD]PCI bus 0, device 19, function 2[/TD]
[/TR]
[TR]
[TD]Device ID[/TD]
[TD]USB\VID_04A9&PID_1907[/TD]
[/TR]
[TR]
[TD]Port Path[/TD]
[TD]3,1[/TD]
[/TR]
</tbody>[/TABLE]
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
[TABLE]
<tbody>[TR]
[TD]Device Name[/TD]
[TD]Generic USB Hub[/TD]
[/TR]
[TR]
[TD]Host Controller ID[/TD]
[TD]PCI\VEN_1002&DEV_4396[/TD]
[/TR]
[TR]
[TD]Host Controller Location[/TD]
[TD]PCI bus 0, device 19, function 2[/TD]
[/TR]
[TR]
[TD]Device ID[/TD]
[TD]USB\VID_05E3&PID_0608[/TD]
[/TR]
[TR]
[TD]Port Path[/TD]
[TD]3,2[/TD]
[/TR]
</tbody>[/TABLE]
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
[TABLE]
<tbody>[TR]
[TD]Device Name[/TD]
[TD]Generic USB Hub[/TD]
[/TR]
[TR]
[TD]Host Controller ID[/TD]
[TD]PCI\VEN_1002&DEV_4396[/TD]
[/TR]
[TR]
[TD]Host Controller Location[/TD]
[TD]PCI bus 0, device 18, function 2[/TD]
[/TR]
[TR]
[TD]Device ID[/TD]
[TD]USB\VID_050D&PID_0237[/TD]
[/TR]
[TR]
[TD]Port Path[/TD]
[TD]2[/TD]
[/TR]
</tbody>[/TABLE]
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
[TABLE]
<tbody>[TR]
[TD]Device Name[/TD]
[TD]USB Mass Storage Device[/TD]
[/TR]
[TR]
[TD]Host Controller ID[/TD]
[TD]PCI\VEN_1002&DEV_4396[/TD]
[/TR]
[TR]
[TD]Host Controller Location[/TD]
[TD]PCI bus 0, device 19, function 2[/TD]
[/TR]
[TR]
[TD]Device ID[/TD]
[TD]USB\VID_1058&PID_1100[/TD]
[/TR]
[TR]
[TD]Port Path[/TD]
[TD]3,2,3[/TD]
[/TR]
</tbody>[/TABLE]
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
[TABLE]
<tbody>[TR]
[TD]Device Name[/TD]
[TD]USB Composite Device[/TD]
[/TR]
[TR]
[TD]Host Controller ID[/TD]
[TD]PCI\VEN_1002&DEV_4397[/TD]
[/TR]
[TR]
[TD]Host Controller Location[/TD]
[TD]PCI bus 0, device 18, function 0[/TD]
[/TR]
[TR]
[TD]Device ID[/TD]
[TD]USB\VID_045E&PID_00DB[/TD]
[/TR]
[TR]
[TD]Port Path[/TD]
[TD]5[/TD]
[/TR]
</tbody>[/TABLE]
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
[TABLE]
<tbody>[TR]
[TD]Average Utilization (%)[/TD]
[TD]56.00[/TD]
[/TR]
</tbody>[/TABLE]
    Last edited by camper65; 03-17-2014, 07:54 PM.
    Tags: None
  • #2
    Re: Issues getting machine to sleep (and wake using power button when it does sleep)

    What about these entries in the energy report:

    System Availability Requests:System Required Request
    The device or driver has made a request to prevent the system from automatically entering sleep.
    Requesting Driver Instance HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18497892& REV_1003\4&245b6c7c&0&0001
    Requesting Driver Device Realtek High Definition Audio

    System Availability Requests:System Required Request
    The device or driver has made a request to prevent the system from automatically entering sleep.
    Driver Name \FileSystem\srvnet

    It looks like the energy report is complaining about all of your USB ports. Check your Windows Power plan, it seems it does not have USB Selective Suspend enabled, in the Advanced options.

    Is your 500GB boot drive a SSD?

    Comment

    • #3
      Re: Issues getting machine to sleep (and wake using power button when it does sleep)

      ^^^ that, and ....

      As most UPSs now are monitored via USB, is any software you might have installed/be using to monitor your UPS and or shut down your computer when UPS power is low been updated? Or freshly installed the latest current revision installed?
      #1 - Please, when seeking help, enter the make and model of ALL parts that your system is comprised of in your Signature, or at least the model #'s in your System Specs, then "Save' it.
      ____If you are overclocking, underclocking, or undervolting any parts, informing us of this and their values would prove beneficial in helping you.


      #2 - Consider your PSU to be the foundation from which all else is built upon. Anything built upon a weak foundation is poorly built.

      Comment

      • #4
        Re: Issues getting machine to sleep (and wake using power button when it does sleep)

        And on looking through your report I have to ask, Do you or are you using a powered USB hub there. Also consider the/any USB ports(hub) on the monitor while thinking of an answer.
        #1 - Please, when seeking help, enter the make and model of ALL parts that your system is comprised of in your Signature, or at least the model #'s in your System Specs, then "Save' it.
        ____If you are overclocking, underclocking, or undervolting any parts, informing us of this and their values would prove beneficial in helping you.


        #2 - Consider your PSU to be the foundation from which all else is built upon. Anything built upon a weak foundation is poorly built.

        Comment

        • #5
          Re: Issues getting machine to sleep (and wake using power button when it does sleep)

          Originally posted by parsec View Post
          What about these entries in the energy report:

          System Availability Requests:System Required Request
          The device or driver has made a request to prevent the system from automatically entering sleep.
          Requesting Driver Instance HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18497892& REV_1003\4&245b6c7c&0&0001
          Requesting Driver Device Realtek High Definition Audio

          System Availability Requests:System Required Request
          The device or driver has made a request to prevent the system from automatically entering sleep.
          Driver Name \FileSystem\srvnet

          It looks like the energy report is complaining about all of your USB ports. Check your Windows Power plan, it seems it does not have USB Selective Suspend enabled, in the Advanced options.

          Is your 500GB boot drive a SSD?
          The USB Selective Suspend was enabled and no, it's a regular SATA drive. I'm using many of the ports on the back and two powered hubs for connections for external pieces (printers, scanner, usb thumb drives, etc.) Now what of my built-in sound system would cause it to not let it get to sleep?

          As most UPSs now are monitored via USB, is any software you might have installed/be using to monitor your UPS and or shut down your computer when UPS power is low been updated? Or freshly installed the latest current revision installed?
          Yes software was installed fresh after being downloaded, but I can redo when I have a little time sometime this week. It's monitoring but I did disable the energy savings component. And when I asked about it on their forum they thought it was something with the computer and not the UPS (At least the having to reset the power on it before the power button would work after sleep/hibernate when it rarely does go to sleep).
          Last edited by camper65; 03-18-2014, 06:27 AM.

          Comment

          • #6
            Re: Issues getting machine to sleep (and wake using power button when it does sleep)

            Well it turns out that the LAN was set to permit it to wake the system, so it did. I shut that and tested today that it would stay asleep and it did. Now I need to wait and see if overnight it will wake back up normal or will I need to press the off/on button on my UPS.

            Thanks for all the replies and we'll continue to see if I have any more problems.

            Comment

            • #7
              Re: Issues getting machine to sleep (and wake using power button when it does sleep)

              I don't understand why you need to turn off your UPS when you needed to get your PC to respond to its power button. Can't you use the power switch on the PSU? Or unplug the power cord to the PSU?

              Comment

              • #8
                Re: Issues getting machine to sleep (and wake using power button when it does sleep)

                Originally posted by parsec View Post
                I don't understand why you need to turn off your UPS when you needed to get your PC to respond to its power button. Can't you use the power switch on the PSU? Or unplug the power cord to the PSU?
                I use the UPS since it's easier to get to than the Power Supply on the tower due to its location. But since I disabled the LAN is seems to be working without having to touch the UPS, it wakes properly with the mouse or keyboard. But it did wake up last night due to the backup program (checked under powercfg -lastwake) and didn't go back to sleep, I just shortened the time for it to go to sleep and will see if that makes a difference. I'm testing this backup program right now and if it's good I'll buy it to replace my old one for use on this tower.

                Comment

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