Fatal1ty Z77 MB crashes when Graphics driver is updated

[kenmacaulay]

Hi,

I'm having major problems trying to install the graphics driver for my Asrock Z77 Fatal1ty motherboard (I'm using the Onboard Intel HD Graphics 2500/4000).

All the other drivers work fine, but as soon as I try to install the proper graphics driver Windows freezes when it tries to restart after installation, & it will not boot no matter what I try.

I have tried the drivers from the original install DVD, downloaded the latest from Asrock's site, & installed via a driver upgrade program - & still the same problem.
I end up having to re-install the operating system from scratch. Have tried Windows 7 & Windows 8.1 - no difference.



Is the graphics chip faulty?
Has anyone else had this problem?

The computer works with Standard VGA Graphics driver (connects to monitor via HDMI cable) but the performance is average - I need the Intel HD graphics operational for design work.


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SYSTEM SPECS:

i5-3570k CPU
Asrock Z77 Fatal1ty Z77 Professional
2x4GB DDR3-2133 Patriot Blue RAM
2x2TB Seagate Barracuda ST2000DM001 SATA3 7200rpm
Onboard Intel HD Graphics 2500/4000
LG Flatron IPS234 LCD Monitor
Lian Li Maxima Force 570W Power Supply
Windows 7 SP1
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So far I've wasted 3 weeks trying to get this going properly & it is driving me nuts - Any help appreciated!

Ken Macaulay

[parsec]

Re: Fatal1ty Z77 MB crashes when Graphics driver is updated

Never had a problem with the Intel graphics driver on my two ASR Z77 boards, one with a 3570K.

Did you run the Intel Chipset/INF file installation program? For Windows 7, this one from your board's download page: INF driver ver:9.3.0.1019. If not, the graphics chip will not be identified correctly to the graphics driver program.

ASRock > Fatal1ty Z77 Professional-M

You can try the graphics driver download directly from Intel, be sure to select your OS version first:

https://downloadcenter.intel.com/Sea...00&FamilyId=39

[kenmacaulay]

Re: Fatal1ty Z77 MB crashes when Graphics driver is updated

Never had a problem with the Intel graphics driver on my two ASR Z77 boards, one with a 3570K.

Did you run the Intel Chipset/INF file installation program? For Windows 7, this one from your board's download page: INF driver ver:9.3.0.1019. If not, the graphics chip will not be identified correctly to the graphics driver program.

ASRock > Fatal1ty Z77 Professional-M

You can try the graphics driver download directly from Intel, be sure to select your OS version first:

https://downloadcenter.intel.com/Sea...00&FamilyId=39

Thanks for the reply.
The driver installation disc first installs the chipset driver then the graphics driver, but have also tried it seperately & resetting the bios - no go that way.

However, I finally got the driver to install by first putting in an old graphics card (8600GT) that I had lying around, booted with that connected, then first installed the nVidia driver & then installed the intel driver.

Worked OK, & even allowed me to then run the monitor via the HDMI port via intel HD.

Then I made the mistake of trying to remove the nVidia card & boot through the HDMI port.
Then it wouldn't even recognise that it has a HDMI port - no signal according to my monitor, but I could hear the computer booting up normally.

So I put back in the graphics card back in & it worked fine, then tried resetting the monitor properties through the bios.
It will now boot up in safe mode through the HDMI port but when I try to log on to windows normally it crashes then freezes - or back to where I started...


It is working OK with the graphics card & I need to get some work done, so will give it a rest for the moment and come back to it in a couple of weeks.

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PS. The only thing I can think of is that there has to be a fault with the onboard graphics chip(?).
Either that or it just isn't designed to work without a graphics card installed ?

Do anyone know where you would go for warranty questions/replacements for this board in Australia?