I just recently built my first computer and I am still working out some issues, one of which is that my ASRock Z77 Extreme 4 wont recognize my Gigabyte Aivia Krypton mouse. Let me clarify some, I can plug the mouse into the rear 2.0 ports and windows starts installing their drivers, and from there I can use the mouse normally (moving the cursor, clicking, surfing the web). The problem starts when I install Gigabytes Ghost software, which is basically where you can go to adjust your macros, profiles and color schemes for the mouse. When I launch the software the mouse isn't recognized, in fact I get a message that says "mouse not recognized." I also get this message when trying to install the latest firmware. I am putting this on the ASRock support forum because I connected the mouse to my Dell laptop and it works with no problem, the software recognizes the mouse and the firmware installs without a hitch. This is the second mouse that I have had THE SAME EXACT PROBLEM with, but with the previous mouse I just assumed it was DOA or the software was messed up in some way.
So what I have tried to do so far is use the two different 2.0 ports on the back, I have even tried the 3.0 ports (all 6 of them) and I still get the same message. I have also went into the device manager and uninstalled the drivers from there and plugged my mouse back in to reinstall them, that didn't work either.
I have all the latest ASRock drivers and the latest BIOS also. If anyone can help AT ALL I would really appreciate it, thanks. Also if you have any questions I will answer them as best as I can.
So what I have tried to do so far is use the two different 2.0 ports on the back, I have even tried the 3.0 ports (all 6 of them) and I still get the same message. I have also went into the device manager and uninstalled the drivers from there and plugged my mouse back in to reinstall them, that didn't work either.
I have all the latest ASRock drivers and the latest BIOS also. If anyone can help AT ALL I would really appreciate it, thanks. Also if you have any questions I will answer them as best as I can.
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