Let me start off by saying that I really appreciate the support I have gotten from fellow users but I think I'm justifiably annoyed enough to post an open letter to ASRock buyers and Yup parsec, your post should be a sticky.
As an update I did get an answer to a question directly from ASRock Tech Support. Since then I requested a complete list of Dr. Debug codes. I really can't see the point in having the readout when the manual might give you generalities. What's the big secret?
I hope I don't offend anyone including the moderator(s).
I'm wondering why people are not screaming about this.
Greetings Fellow ASRock owners,
I recently purchased the new roll-out FMA285X extreme6 based on the excellent reviews I read.
I was unable to find much on the board other than reviews....not that surprising...the board is a really new roll-out.
My build was delayed due ridiculously slow shipping of the RAM, so I decided to do a little prep-work and some more peeking around.
I was a little surprised that ASRock referred customers here and a LOT concerned when ASRock referred customers to a site that asks for an obscure verification response and consistently gets rejected.
I became EXTREMELY CONCERNED when I noticed ASRock was referring customers to the (for cryin' out loud) dealer [their words] with other questions and worse, RMA's and repairs!
Today I ran into a post by parsec on this thread where he observed that ASRock Tech Support doesn't even exist in any meaningful way!
That SUX on SO MANY LEVELS!
Purchasers have a justifiable expectation of expert manufacturer support.
That doesn't mean I don't appreciate the input from fellow users but c'mon!
This product has some weird bugs which would certainly defeat many builders.
As it turned out I had to RMA the board.
The Win7 install kept on looping. It looked like I was getting a reset right during the last restart then I got what it think was a chipset initialization failure and a freeze. The boot order would then reset to boot from the HD. Windows would restart like it was a bad shutdown instead of recovering and completing the install.
Maybe there is a secret work-around. Anyone have a magic decoder ring?
Had known that ASRock blatantly provided no support I would have gone another way.
I wonder if they're even going to be around for the warranty period.
I really hope they straighten out this support thing. It seems when the Estreme6 works, it's a great board.
As an update I did get an answer to a question directly from ASRock Tech Support. Since then I requested a complete list of Dr. Debug codes. I really can't see the point in having the readout when the manual might give you generalities. What's the big secret?
I hope I don't offend anyone including the moderator(s).
I'm wondering why people are not screaming about this.
Greetings Fellow ASRock owners,
I recently purchased the new roll-out FMA285X extreme6 based on the excellent reviews I read.
I was unable to find much on the board other than reviews....not that surprising...the board is a really new roll-out.
My build was delayed due ridiculously slow shipping of the RAM, so I decided to do a little prep-work and some more peeking around.
I was a little surprised that ASRock referred customers here and a LOT concerned when ASRock referred customers to a site that asks for an obscure verification response and consistently gets rejected.
I became EXTREMELY CONCERNED when I noticed ASRock was referring customers to the (for cryin' out loud) dealer [their words] with other questions and worse, RMA's and repairs!
Today I ran into a post by parsec on this thread where he observed that ASRock Tech Support doesn't even exist in any meaningful way!
That SUX on SO MANY LEVELS!
Purchasers have a justifiable expectation of expert manufacturer support.
That doesn't mean I don't appreciate the input from fellow users but c'mon!
This product has some weird bugs which would certainly defeat many builders.
As it turned out I had to RMA the board.
The Win7 install kept on looping. It looked like I was getting a reset right during the last restart then I got what it think was a chipset initialization failure and a freeze. The boot order would then reset to boot from the HD. Windows would restart like it was a bad shutdown instead of recovering and completing the install.
Maybe there is a secret work-around. Anyone have a magic decoder ring?
Had known that ASRock blatantly provided no support I would have gone another way.
I wonder if they're even going to be around for the warranty period.
I really hope they straighten out this support thing. It seems when the Estreme6 works, it's a great board.
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