Dead PCI-E slot on Z68 Extreme 3 Gen 3

[Arklite]

After much trial and tribulation, I discovered that my top PCI-E x1 slot simply refuses to recognize my Titatanium HD soundcard. It lights up when the computer starts and everything, but will not produce sound nor show up in device manager. However, the card works just find in the other PCI slot. This would not be a problem except for the small matter that using the second PCI-E x 1 slot will prevent me from every using a crossfire configuration.

I looked in the BIOS and did not see anything that jumped out at me that might fix this issue. Resetting the CMOS also didn't help. Is this a dead slot that I need to replace, or is there some other action I can take to try to fix this? Thanks for the help.
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CPU: Intel Core i5-2500K RAM: Corsair Vengeance Blue 16GB Audio: Soundblaster Titanium HD Graphics: HIS 7970 SSD: Crucial M4
Cooling: Corsair H60 Case: NZXT Phantom OS: Win 7 Home Optical Drive: LG Black 12x BD Rom PSU: Kingwin 850 MOBO: ASRock Z68 Extreme3 Gen3

[profJim]

Re: Dead PCI-E slot on Z68 Extreme 3 Gen 3

If you are using two video cards, the motherboard might be disabling some motherboard features and/or slots.
These types of restrictions are often in the specifications table in the user manual or on the web page for your model.

Without a detailed hardware list in your forum signature, there is little more we can do for you.

[Arklite]

Re: Dead PCI-E slot on Z68 Extreme 3 Gen 3

Ahh, I did not think that information would be pertinent. I have added my hardware specifications to my signature (manually put it into the first post as well, since it does not appear to be update retroactively.) At present I am not running in crossfire- this is more of a future proofing precaution.

[profJim]

Re: Dead PCI-E slot on Z68 Extreme 3 Gen 3

It's possible that your sound card is not properly seated, due to a misaligned rear bracket on the card or possibly a problem with your computer case for that slot. Are any motherboard components interfering with the sound card in the top slot?
Can you test the top pci-e x1 slot with a different add-in card?
Obviously, the top x1 slot might be defective.

You can send a PM to ASROCK TSD - Emily and ask her to look at this thread.
Be sure to include a link to this thread in your PM.

[wazza300]

Re: Dead PCI-E slot on Z68 Extreme 3 Gen 3

does it need a higher pci-e lane? higher than 1x? some cards need 4x+