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RMA to Gigabyte. How long does it take?

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  • RMA to Gigabyte. How long does it take?

    I RMAed my board around Feb 9th to California. I was just wondering how long it takes? Do the engineers test the heck out of it and then fix it? Or do they just send a replacement board?

  • #2
    Re: RMA to Gigabyte. How long does it take?

    I have heard many different answers to this, have you contacted them via email? I would at least maybe once a week for a progress report. I wouldnt do it more often and make them mad though

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    • #3
      Re: RMA to Gigabyte. How long does it take?

      I would pester the hell out of them...9th that's 20 days already;
      from where did you ship.. italy?
      GA-Z77X-UD5H # F16-mod8
      i5-3570K # 4.1Ghz
      32GB Geil DDR3-1600 Evo Leggera
      Gigabyte GTX 660 OC
      Seasonic G-550

      Comment


      • #4
        Re: RMA to Gigabyte. How long does it take?

        rma'ed X38-DQ6 on 02.11 still show OPEN in gigabyte rma status

        Comment


        • #5
          Re: RMA to Gigabyte. How long does it take?

          what's their comment on that mess?
          GA-Z77X-UD5H # F16-mod8
          i5-3570K # 4.1Ghz
          32GB Geil DDR3-1600 Evo Leggera
          Gigabyte GTX 660 OC
          Seasonic G-550

          Comment


          • #6
            Re: RMA to Gigabyte. How long does it take?

            Originally posted by Rewl View Post
            what's their comment on that mess?
            OPEN

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            • #7
              Re: RMA to Gigabyte. How long does it take?

              Hehe, no i was assuming you asked them what's taking them so long and wanted to know what their reply was.
              GA-Z77X-UD5H # F16-mod8
              i5-3570K # 4.1Ghz
              32GB Geil DDR3-1600 Evo Leggera
              Gigabyte GTX 660 OC
              Seasonic G-550

              Comment


              • #8
                Re: RMA to Gigabyte. How long does it take?

                Originally posted by Rewl View Post
                Hehe, no i was assuming you asked them what's taking them so long and wanted to know what their reply was.
                i did asked them, how long it takes usually to get rma done, they said 2-3 weeks...

                Comment


                • #9
                  Re: RMA to Gigabyte. How long does it take?

                  eh eh eh guys.... RMA for me go on from the first days of november.... only one week ago I've resolved all xD

                  Comment


                  • #10
                    Re: RMA to Gigabyte. How long does it take?

                    Did you finally get the stuff you were promised cocco?
                    GA-Z77X-UD5H # F16-mod8
                    i5-3570K # 4.1Ghz
                    32GB Geil DDR3-1600 Evo Leggera
                    Gigabyte GTX 660 OC
                    Seasonic G-550

                    Comment


                    • #11
                      Re: RMA to Gigabyte. How long does it take?

                      Originally posted by Rewl View Post
                      I would pester the hell out of them...9th that's 20 days already;
                      from where did you ship.. italy?


                      From central U.S. to California. Went UPS So I know they got it

                      Comment


                      • #12
                        Re: RMA to Gigabyte. How long does it take?

                        I went through the shop where i bought everything from... Replaced the board because it had 2 faulty memory lanes, and it took i think 4 weeks.. if not possibly 5 at the very most.
                        The only reason it took that short of a time was because i hassled the computer place and they called the gigabyte replacement place here in AUS.

                        GL

                        Comment


                        • #13
                          Re: RMA to Gigabyte. How long does it take?

                          Ok its been 1 month now.


                          There are only 12 months in a year!!

                          Does anyone have the Gigabyte California phone number I can call?

                          Comment


                          • #14
                            Re: RMA to Gigabyte. How long does it take?

                            Per>>>
                            http://www.giga-byte.ca/Company/ContactUs.aspx


                            1-626-854-9338

                            Comment


                            • #15
                              Re: RMA to Gigabyte. How long does it take?

                              Gigabyte Australia would have to be the worst in the world for service.
                              RMA'd my P35c-DS3r and it took EIGHT WEEKSfor it to be returned in exactly the same condition as it was.
                              RMA'd it again and this time it took SEVEN WEEKS
                              They only list a web address as their only contact (no phone ,street address).
                              I will never buy another Gigabyte product again.

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