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  • GIGABYTE - Janus Yeh
    replied
    Re: Corrupt Bios

    Originally posted by stvmoi View Post
    hi to everyone

    i have ga-ep31-ds3l witch have virtual dual bios

    i flash it with q-flash utility from bios

    when it said flash compled successfully ,i reboot the system.

    from that moment and till now i have black screen

    tha pc starts ,fans working etc but no screen

    i tried boot floppy disk,boot usb,boot cd,clear cmos but nothing

    does enyone know how to recover bios ? or there is no hope...

    thank you

    Dear

    I will suggest you to have the board back to GIGABYTE RMA center for help.

    Thank you.

    Leave a comment:


  • stvmoi
    replied
    Re: Corrupt Bios

    hi to everyone

    i have ga-ep31-ds3l witch have virtual dual bios

    i flash it with q-flash utility from bios

    when it said flash compled successfully ,i reboot the system.

    from that moment and till now i have black screen

    tha pc starts ,fans working etc but no screen

    i tried boot floppy disk,boot usb,boot cd,clear cmos but nothing

    does enyone know how to recover bios ? or there is no hope...

    thank you

    Leave a comment:


  • GIGABYTE - Janus Yeh
    replied
    Re: Corrupt Bios

    Dear Newbie07

    When you bought GBT products (cell phone is excluded) in retail market, no matter the warranty is valid or not, you can inform us the problem of GBT products via GGTS.

    But, GGTS does not provide any service for GBT OEM/ODM products.

    So if you bought the MB from retail market, you can still try GGTS service.

    Leave a comment:


  • GIGABYTE - Janus Yeh
    replied
    Re: Corrupt Bios

    Dear Newbie07

    So you mean the GGTS can not support over warranty product? I will check it for you.

    and I don't think you have to throw away the whole motherboard just because of a bad BIOS. I am not sure but I think it's can fixed via RMA.

    Leave a comment:


  • Newbie07
    replied
    Re: Corrupt Bios

    Hi Janus,

    I contacted Gigabyte Tech Support. According to GGTS, the product is older than 3 years since it was manufactured, so it's no longer under warranty. I guess I am out of luck. Thank you for trying though.

    Gigabyte customer

    ps. My recommendation for Gigabyte is that..if there's a chance of BIOS getting corrupted beyond repair through a Flash program (in this case, Gigabyte's @BIOS program), the BIOS chip should not be soldered permanently onto the motherboard... It should, instead, be removable eeprom - which you can take it out to re-flash it with a flasher if it becomes corrupted. This way, customers don't have to throw away the whole motherboard just because of a bad BIOS (softwarewise). That's just my thought.

    Thanks again for trying :)

    Leave a comment:


  • GIGABYTE - Janus Yeh
    replied
    Re: Corrupt Bios

    Dear Newbie07

    maybe you can try GGTS system to geT more help.
    http://ggts.gigabyte.com.tw

    Thank You

    Leave a comment:


  • Newbie07
    replied
    Re: Corrupt Bios

    Tried, and failed. My keyboard is PS2, and the Del didn't get me to the BIOS screen. It seems that there was no response from the keyboard at all. Before the BIOS was corrupted, I was able to get to the BIOS fine by pressing Del at the beep.

    I copied the three files to USB flash drive, booted up the PC, and the BIOS didn't even look at it.

    The BIOS chip is soldered on the board, so I can't take it out to re-flash it else where..

    Leave a comment:


  • GIGABYTE - Janus Yeh
    replied
    Re: Corrupt Bios

    When system turn on and you hear bee sound pass del.you will get into BIOS.
    When you get into BIOS pass F8,than you can use usb Flash memory to update your BIOS.

    If you can not, please try to use ps2 keyboard. and yes ,flash memory mean a USB flash drive.

    Leave a comment:


  • Newbie07
    replied
    Re: Corrupt Bios

    Hi Janus,

    Hmm..can you tell me the instruction on how to get to the 'flash memory in BIOS', please.

    I could not get into the BIOS by pressing Del or F1-F12, which means I couldn't get to the screen to press F8 to access the BIOS utilities.

    Or.. by the word 'flash memory', you mean a USB flash drive? I haven't tried that, and I'll try it when I get home tonight.

    Thanks.

    Leave a comment:


  • GIGABYTE - Janus Yeh
    replied
    Re: Corrupt Bios

    Dear Newbie07

    you can also try to update with flash memory in BIOS.

    Leave a comment:


  • Newbie07
    replied
    Re: Corrupt Bios

    I got the same error message, but mine ended with

    "cannot find BIOS image or hard drive or diskette!!"

    The harddisk that I always use on the PC doesn't seem to contain the image BIOS file..so the BIOS couldn't recover from it ..

    The problem started with I tried to flash the GA-K7N400L with @BIOS from Gigabyte website. After I rebooted the system, I got these Award BOOTBLOCK 1.0 error..

    The question is.. is there a way to get the BIOS to at least read from floppy drive or CDROM drive? I have the 3 files: flash utility, bin file, and autoexec, but the PC just wouldn't even look at the floppy drive at all. CD and bootable CD containing the 3 files don't work either. Any suggestions??? THanks.

    Leave a comment:


  • GIGABYTE - Janus Yeh
    replied
    Re: Corrupt Bios

    it's your BIOS broken and the virtual DualBIOS auto recover your BIOS.

    Leave a comment:


  • casecutter
    replied
    Re: Corrupt Bios

    On these motherboards, there is a bios image stored on the hard drive as well.

    If you are overclocking, time to turn down the clocks. Something is unstable.

    Leave a comment:


  • wayout44
    replied
    Re: Corrupt Bios

    FYI, the BIOS files are kept in the CMOS chip on your mainboard and not on your hard drive.

    Leave a comment:


  • Mark7
    replied
    Re: Corrupt Bios

    Ok I got it working, I managed to get it to read the backup bios from the hidden area in the Hard disk.

    Leave a comment:

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