THIS IS A WARNING TO ALL WHO ARE CONSIDERING PURCHASING KASPERSKY PRODUCTS!
About two months ago I purchased a one year subscription 3 PC user Kaspersky Internet Security 2012 retail package with bonafide license and disk from Amazon.
Two days ago the software had a popup telling me that my license was now blocked. No reason was given.
Today I received an email stating that Amazon was not an "authorized reseller" for Kaspersky products. WTH?? The rep told me in the email that they would NOT issue another activation code, BUT they would give me a "Six Month Code" I would be able to use. (I am in awe of such a generous and benevolent extension of the customer service... NOT!) So therefore I would not receive the full 12 month license, losing 4 months worth of service and protection.
Excuse my use of some coarse language, but this is total bovine scatology!
This is absolutely the worst example of no-customer service I have ever experienced regarding computer software and/or hardware!
Kaspersky WILL NEVER get anymore business from me, and now that I have informed the members of this forum, I hope that anyone considering using Kaspersky products to step back and reconsider going to another product such as F-Secure or G-DATA.
About two months ago I purchased a one year subscription 3 PC user Kaspersky Internet Security 2012 retail package with bonafide license and disk from Amazon.
Two days ago the software had a popup telling me that my license was now blocked. No reason was given.
Today I received an email stating that Amazon was not an "authorized reseller" for Kaspersky products. WTH?? The rep told me in the email that they would NOT issue another activation code, BUT they would give me a "Six Month Code" I would be able to use. (I am in awe of such a generous and benevolent extension of the customer service... NOT!) So therefore I would not receive the full 12 month license, losing 4 months worth of service and protection.
Excuse my use of some coarse language, but this is total bovine scatology!
This is absolutely the worst example of no-customer service I have ever experienced regarding computer software and/or hardware!
Kaspersky WILL NEVER get anymore business from me, and now that I have informed the members of this forum, I hope that anyone considering using Kaspersky products to step back and reconsider going to another product such as F-Secure or G-DATA.
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