help with dell laptop

[nathanielehlert]

hey i just re did a laptop for a friend and now that windows is reinstalled i cannot get the ethernet or wireless to work i have been fighting with services and nothing seem to be working i got drivers from dell and still nothin when i check the network connections folder nothings there it is a dell Inspiron 640m / E1405

[Lsdmeasap]

Re: help with dell laptop

First you need to install Intel Chipset Drivers, get them here you want the second link >>

http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=816

Then you will need to create a internet connection yourself, or one may appear after you install and reboot.

[nathanielehlert]

Re: help with dell laptop

i tried the chipset update and nothing still i think for some reason the services arent starting properly and when i can get the wireless active it says problem loading profile i know its the right wpa code

[Lsdmeasap]

Re: help with dell laptop

Ahh so you are getting wireless going, and entering a WPA Code right?

Can you show me images of the network window, and connection properties, and one of the enter code window. Maybe you have something set wrong.

Also, please post a image of device manager. Do you see any yellow ! in it?

[nathanielehlert]

Re: help with dell laptop

ok so if i enable the network connections service and the dchp and the intel wireless and the nla sevices i get stuff to show but if i dont i have got nothing but even after the manually start those services it still wont connect and why arent they starting them selves

here are the screenshots

[Lsdmeasap]

Re: help with dell laptop

They would not be starting themselves until you setup a connection and made it default and set always connect/enable this device.

Looks like you need to connect properly is all, are you SURE you are trying the correct protocol and connection type when entering your passkey?

[nathanielehlert]

Re: help with dell laptop

yeah this is the first time i have ever had problems like this

[Lsdmeasap]

Re: help with dell laptop

Maybe go change the pass key, that way you know you are putting in the correct one. Be sure you are not copying extra spaces when entering the key.

Does the router have WPS?